Return & Refund Policy

Last updated: November 11, 2026

1. Different Reasons, Appropriate Remedies

Not every return arises for the same reason. Jevsino distinguishes an eligible voluntary return from a complaint concerning defective, damaged, incomplete, or incorrectly supplied goods. The return reason affects the available remedy and return-postage responsibility. Mandatory consumer rights are preserved regardless of the voluntary process below.

2. The Voluntary 30-Day Window

For a product that you no longer want, you may request an eligible voluntary return within 30 calendar days after delivery. Email service@jevsino.com with the order number, item, and reason. This period does not limit legal remedies for defective, misdescribed, or nonconforming products.

For a voluntary return, goods should generally be in their original condition with their supplied accessories and components, and not used beyond what is reasonably necessary for inspection. Certain personalized, perishable, or hygiene-sensitive products may be excluded where a lawful exception applies. Statutory rights concerning faulty goods are unaffected.

3. Return Categories and Shipping Responsibility

Return reasonGeneral handlingReturn postageChange of mind, personal preference, or wrong item selected by the customerEligible voluntary return requested within 30 calendar days, subject to lawful condition requirementsCustomer normally pays the carrier’s actual quoted charge unless mandatory law requires otherwiseWrong product or variation supplied by JevsinoReview against the order detailsJevsino pays applicable reasonable return costs or provides another lawful remedyDefective or transit-damaged merchandiseReview and appropriate statutory or policy remedyJevsino pays applicable reasonable return costs or arranges another lawful remedyMissing essential components or materially inaccurate descriptionReview of the purchase agreementJevsino pays applicable reasonable return costs or provides another lawful solutionNo physical return neededSuitable remedy without returning the itemNo return-shipping expense arises

4. How Return Postage Is Estimated

Change-of-mind returns paid by the customer: There is no universal flat rate or fixed international return-postage amount. The estimate is the actual quotation from a carrier for a securely packed, preferably tracked parcel traveling from your shipping origin to the authorized return address provided by our support team. The quotation depends on the sender's location, receiving destination, packed weight and dimensions, service speed, tracking, and any applicable customs or cross-border charges. Contact us for the correct receiving address before obtaining the quote. The carrier may adjust its final fee based on the accepted parcel.

Qualifying seller-responsibility returns: When we provide a prepaid return label or arrange collection, the customer's out-of-pocket return postage is US$0. If we authorize you to purchase a reasonable shipping service first, we will explain how reimbursement works before you send the parcel. Please obtain authorization before choosing a disproportionately expensive service. Some legally appropriate resolutions can be offered without requiring a physical return.

Separate from original delivery: The US$59.00 free-standard-shipping threshold applies to the original outbound shipment of eligible orders, not to postage for voluntary returns. The amount paid for original delivery, even US$0, is not a return-shipping estimate.

5. Requesting a Return

1. Contact us: Email service@jevsino.com with the order number, product details, and return reason.
2. Describe the condition: For damage, a defect, a wrong item, or missing essential components, supply photographs when reasonably possible.
3. Receive instructions: We will explain the applicable resolution and, if a parcel must be returned, provide the authorized receiving address and agreed shipping arrangements.
4. Package and send: Protect the item in transit, follow the agreed delivery method, and retain tracking and postage receipts when available.
5. Review and resolution: Where appropriate, the returned item may be inspected. We will communicate the outcome and honor legal remedies.

Do not mail returns to the registered business address below unless our support team expressly authorizes it for that return. A registered company address is not necessarily a return facility.

6. Approval and Refund Timing

After a refund is approved, Jevsino ordinarily initiates it within 10 business days after approval, or sooner if mandatory law requires. Payment is generally returned to the original method unless another method is legally required. The bank or payment organization may need additional time to post the funds after we initiate the refund. Whether an original outbound shipping fee is refundable depends on the reason for return, the checkout disclosures, and applicable consumer law.

7. No Restocking Fee

We do not charge a restocking fee on eligible returns. A carrier's actual postage charge paid by a customer for a voluntary return is a separate transport cost, not a restocking fee.

8. Exchanges, Cancellations, and Undeliverable Orders

To change or cancel an order, email us promptly, preferably before dispatch. Once processing or shipping has progressed, the request may not be possible. An exchange depends on availability, the reason for the request, and statutory remedies; an eligible return followed by a new order may sometimes be appropriate. Refused or undeliverable parcels are reviewed according to the circumstances, checkout disclosures, and consumer law.

9. Rights That Cannot Be Excluded

This policy does not take away mandatory cancellation or withdrawal rights, remedies for non-delivery, product conformity guarantees, rights to repair or replacement, or refunds or reimbursement required by law. Stronger statutory rights prevail.

Business and Contact Information

Operating Company: Shaanxi Guochengran Trading Co., Ltd.

Unified Social Credit Code (USCC): 91611101MAK6HKLQ2M

Company Address: Room H1037, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province

Support Email: service@jevsino.com

Contact Phone: +86 15268714359

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: jevsino.com