FAQ
Last updated: November 11, 2026
The following answers explain key details about Jevsino purchases, the US$59.00 free-standard-shipping threshold, delivery, returns, and refunds. For help with a particular order, contact service@jevsino.com and include your order number.
Ordering and Payment
1. How can I place an order?
Review the product listing, choose an available variation, add it to the cart, and proceed to checkout. Check the delivery address, payment options, and final total before confirming payment.
2. Can I change or cancel an order?
Contact service@jevsino.com as soon as possible, preferably before dispatch. We will try to assist but cannot guarantee a change once fulfillment progresses. Mandatory cancellation or withdrawal rights are unaffected.
3. Which payment methods are available?
The methods offered for your transaction appear at checkout, along with the shipping charge and any taxes collected by the store.
Shipping and Delivery
4. What is the processing time?
Orders are normally processed within 1–3 business days after successful payment confirmation. This period generally excludes weekends and applicable public holidays and occurs before dispatch.
5. How long does delivery take?
For an eligible standard carrier service, transit is generally estimated at 7–15 business days after dispatch, in addition to the 1–3-business-day preparation period. These are estimates, not guaranteed dates. Carrier conditions and customs checks can cause delays.
6. What countries are included in your shipping reference?
The following are reference destinations, not a guarantee that every country or address can receive every item. The available method shown at checkout determines shipping eligibility, and a specific estimate shown there takes precedence.
RegionDestinationEstimated carrier transit after dispatch, if eligible standard service is availableNorth AmericaUnited StatesGenerally 7–15 business daysNorth AmericaCanadaGenerally 7–15 business daysUnited KingdomUnited KingdomGenerally 7–15 business daysEuropeGermanyGenerally 7–15 business daysEuropeFranceGenerally 7–15 business daysEuropeItalyGenerally 7–15 business daysEuropeSpainGenerally 7–15 business daysOceaniaAustraliaGenerally 7–15 business daysOceaniaNew ZealandGenerally 7–15 business daysOther destinationsOnly where checkout offers a delivery methodEstimate displayed for that method
The order-processing period is additional to carrier transit. If checkout offers no method for the selected products and address, that destination cannot be served for that purchase.
7. Is shipping free for orders of US$59.00 or more?
Eligible orders whose merchandise subtotal is at least US$59.00 after product discounts qualify for free standard outbound delivery where a supported standard shipping service is available. The threshold excludes shipping, tax, duties, and other import charges. The eligible standard method costs US$0. Optional premium services may cost extra. Reaching the threshold does not make an unsupported destination serviceable.
8. What if my merchandise subtotal is below US$59.00?
The outbound shipping fee shown at checkout applies. The amount depends on the order, delivery address, and offered shipping service. The $59.00 promotion concerns outbound standard delivery only, not return postage.
9. How do I track my order?
Where tracking is available, a reference may be sent through the contact information for your order. Carrier scans may take time to update. Contact service@jevsino.com if the shipment appears lost or unusually delayed.
10. Will I pay customs duties or import taxes?
Possibly. International shipments may incur destination taxes, customs fees, or import duties not collected at checkout. Responsibility follows transaction disclosures and applicable law; clearance may affect transit time.
11. What if I used an incorrect delivery address or received a damaged parcel?
Tell us promptly, with your order number and relevant information. Address changes may not be possible once the parcel is dispatched. For a damaged, wrong, or incomplete item, send a description and photographs where reasonably available so we can review the appropriate remedy.
Returns and Exchanges
12. What is the voluntary return period?
You may request an eligible change-of-mind return within 30 calendar days after delivery. This does not reduce statutory remedies for nonconforming goods.
13. How do I start a return?
Email service@jevsino.com with your order number, item, and reason. We will explain the process and provide the authorized return receiving address if physical shipment is needed. Please do not send merchandise to our registered address unless support expressly authorizes it.
14. Who pays return postage?
Return reasonGeneral handlingReturn postageChange of mind, personal preference, or wrong item selected by the customerEligible voluntary return requested within 30 calendar days, subject to lawful condition requirementsCustomer normally pays the carrier’s actual quoted charge unless mandatory law requires otherwiseWrong product or variation supplied by JevsinoReview against the order detailsJevsino pays applicable reasonable return costs or provides another lawful remedyDefective or transit-damaged merchandiseReview and appropriate statutory or policy remedyJevsino pays applicable reasonable return costs or arranges another lawful remedyMissing essential components or materially inaccurate descriptionReview of the purchase agreementJevsino pays applicable reasonable return costs or provides another lawful solutionNo physical return neededSuitable remedy without returning the itemNo return-shipping expense arises
15. How is voluntary return postage estimated?
There is no universal flat return-postage fee. For a change-of-mind return paid by the customer, the estimate is the carrier's actual quotation for a securely packed, preferably tracked parcel from your origin to our authorized return destination. The rate depends on origin, destination, packed weight and dimensions, service level, tracking, and applicable customs charges. Ask support for the authorized address before obtaining a quote.
16. Does free original shipping mean free returns?
No. The US$59.00 threshold concerns the original eligible standard outbound shipment. Voluntary return postage is normally paid by the customer at the actual carrier rate unless mandatory law says otherwise. The original outbound charge, even if it was US$0, is not a return-postage quote.
17. What if an item is defective, damaged, incomplete, or incorrect?
Contact us with the order number and supporting details. Depending on the issue and applicable law, we may provide repair, replacement, refund, or another lawful remedy. For a qualifying seller-responsibility return, we pay applicable reasonable return charges. Your out-of-pocket return postage is US$0 when we provide a prepaid label or arrange collection; authorized reasonable postage purchased by you may instead be reimbursed under instructions provided in advance.
18. Can I return a used item or request an exchange?
For voluntary returns, an item should generally be in original condition with supplied accessories and not used beyond reasonable inspection. Lawful exceptions may apply. Exchanges depend on availability, the circumstances, and statutory rights. Defective-goods remedies are not lost because a voluntary return condition is unmet.
Refunds, Eligibility, and Customer Service
19. When is a refund initiated?
Once approved, Jevsino ordinarily initiates the refund within 10 business days after approval, unless a shorter period is required by law. Refunds generally return to the original payment method. Bank posting may take additional time.
20. Will my original outbound shipping charge be refunded?
It depends on the return reason, checkout disclosures, and mandatory law. A voluntary return can differ from a case involving faulty or wrongly supplied merchandise. Legally required reimbursements take precedence.
21. Is there a restocking fee?
No. We do not charge a restocking fee on eligible returns. Customer-paid carrier charges for a voluntary return are transport expenses, not restocking fees.
22. What is the minimum age to purchase?
You must be at least 18 years old and possess the legal capacity to enter into a binding contract. People under 18 cannot place orders or use purchasing accounts, even with parental permission.
23. How can I make a privacy request?
Email service@jevsino.com with details of the request. Depending on applicable law, you may have rights to access, correct, delete, or restrict certain data or opt out of qualifying advertising uses. Reasonable identity verification may be needed.
24. How can I contact support?
Email service@jevsino.com or call +86 15268714359. Business hours are Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Include your order number for an existing purchase.
Consumer Protections
These answers summarize our processes and do not waive legally required rights concerning delivery, cancellation, return, product conformity, or reimbursement. More favorable mandatory law prevails.
Business and Contact Information
Operating Company: Shaanxi Guochengran Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK6HKLQ2M
Company Address: Room H1037, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@jevsino.com
Contact Phone: +86 15268714359
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: jevsino.com