Contact Us

Last updated: November 11, 2026

A Direct Way to Reach Jevsino

Questions can arise while you are comparing items, finalizing delivery information, or checking a package after it arrives. Contact us about product details, an order in progress, or an after-sale concern. Include the product name for a pre-purchase question, or your order number for an existing transaction, so we can identify the matter accurately.

Customer Service

Support Email: service@jevsino.com

Contact Phone: +86 15268714359

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Emails can be sent at any time and are reviewed during business hours. Some questions require information from a shipping carrier or payment organization before we can provide a complete response.

Product and Checkout Questions

Review the relevant listing for measurements, variations, technical specifications, and suitability before purchasing. Checkout displays the methods available for your order and destination, together with the final delivery charge. Where an eligible standard service is available, orders with an eligible merchandise subtotal of US$59.00 or more after product discounts qualify for free standard outbound shipping. Taxes, shipping charges, and import fees do not count toward that minimum.

Your Order and Delivery

For a change of address, correction, or cancellation request, contact us as early as possible, preferably before dispatch. We will make reasonable efforts to help, although changes may no longer be possible once fulfillment progresses. For tracking or a delivery problem, include any available shipment reference.

Returns and Product Concerns

Eligible change-of-mind returns may be requested within 30 calendar days after delivery. If an item arrives faulty, damaged, incomplete, or different from the order, explain what happened and send photographs when reasonably available. We will discuss the appropriate resolution under our Return & Refund Policy and applicable law. Please contact support before mailing a return. If physical shipment is required, we will supply the authorized receiving address and relevant postage instructions. Our registered company address is not automatically a customer return warehouse or a walk-in service location.

Privacy and Secure Messages

You may use the same email address for applicable privacy-rights requests. We may reasonably verify identity before sharing private transaction records. Please do not email passwords, full card numbers, or payment-card security codes.

Business and Contact Information

Operating Company: Shaanxi Guochengran Trading Co., Ltd.

Unified Social Credit Code (USCC): 91611101MAK6HKLQ2M

Company Address: Room H1037, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province